Terms and conditions of use

IMPORTANT: Heads Up personalised transparent clothes hangers are trade marked and copyrighted. Any copying, ‘passing off’ of the design, concept, or pattern could result in legal proceedings against you.

1. Contracting Parties

When you purchase items through our website you will be contracting with Heads Up Personalised Hangers Limited, a limited liability company incorporated in England and Wales under company number 10274120. headsup.team is referred to in these terms and conditions as “we” “us” or “our”.

UK VAT Registration Number: 245 1455 19

2. Your Consumer Rights

2.1. Product description

We try to ensure that all of the items shown on the website are accurately represented however slight variations in color, typefaces and layout may be experienced.

2.2. Personalisation of Hangers

Personalisation of Heads Up hangers stops at the image provided. All other data printed on the hangers is for our reference only and does not constitute any element of the personalisation process.

2.3. Price, Sales Tax and VAT in the UK

Prices of all products are exclusive of sales tax in the USA but inclusive of VAT in the UK. All orders that are sent to an address in the State of New Jersey will be assessed sales tax.

2.4. Delivery

We aim to mail all orders within 3 days of receiving the order. Some flexibility during seasonal demands (such as Christmas) could potentially increase this by 3 or 4 days.

At the time of purchase you will be notified of the delivery charges applicable on each order.

2.5. Return of defective goods

We endeavor to dispatch the goods to you in perfect condition. However occasionally goods can be damaged in transit and we are keen to rectify any problem as quickly as possible.

In the event that the product(s) is defective, you may return it to us at your own expense within 7 days of receiving such product(s). Please return product(s) to the mailing address set out in “Contact Us”. We will offer to reimburse the price that you have paid for the product(s) to your credit card. Alternatively if you email us immediately we may offer to reprint and resend the product(s) free of charge.

All complaints will be acknowledged within 5 working days. We will endeavor to resolve any complaints within 14 days and keep you informed during the resolution process. Please note that your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.

3. Privacy and Security Policy

We are committed to protecting your privacy. We will only use the information that we collect about you in accordance with the Data Protection Act 1998.

You can check the information that we hold about you by logging on to our website and checking your Account. You may update your personal information online.

3.1. What we will do with your contact information

Heads Up will not sell or pass your name, address or e mail address to any third party unless legally obliged to by UK Government authorities. We may use this information to send you an e-mail newsletter to keep you informed of new products and seasonal offers. In addition you may choose to receive e mail reminders.

3.2. Opt out

When you register on the site you will be given the opportunity to opt out of receiving any communication from us other than that required to process your registration or subsequent orders. At any point you can change this preference in your account details.

3.3. E-mail reminders and opt in

In order to receive e-mail reminders from Heads Up you must opt in to receive communications from us. If at any point you decide to opt out we will not be able to send you any more reminders.

3.4. Cookies

In order to improve the service offered to you technology may be used to track the patterns of behavior of visitors to the site and to help personalize the content displayed to each user. This can include using a “cookie” which would be stored on your browser.

3.5. Encryption of personal Information

The Website uses Secure Socket Layers (SSL), the most advanced security system available. All of the personal information you enter, including your name, address, and the contents of your address book, is encrypted by secure server software before it is safely transmitted across the internet. Our Customer Service staff has access to this information.

3.6. Encryption of passwords

We appreciate that many people use the same password for all their internet accounts and therefore this information is very sensitive. For this reason your password remains encrypted and we do not have access to it. If you have forgotten your password we can send you a new temporary password. You are then able to access your account and change the password to something which you will remember.

3.7. Credit card transactions

Your card details are transferred directly to our Payment Service Provider (www.PayPal.com) for immediate authorization and are not recorded or stored in our database. Once we have received authorization from the Payment Service Provider we confirm your order.

4. Use of the Website

4.1. Abuse of Service

You agree not to use the website directly or indirectly for any unlawful purpose or so as to cause distress or offence to any person. We reserve the right not to process your order if we decide that you are using the website for such purposes and ban you from placing orders with us in the future. In such an event we will refund any payment made by you.

You agree not to upload, email to us or print any images or other copyrighted material without the express permission of the owner.

4.2. Intellectual Property

All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on the website is protected by our or third party copyrights, trademarks, service marks, patents or other proprietary rights and laws

You are not permitted, except where expressly authorized to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights.

“HeadsUp” is our registered trademark. You agree not to display or use it in any manner without our prior written consent.

Heads Up Personalised Transparent clothes hangers are trade marked and copyrighted. Any copying, ‘passing off’ of the design, general concept, or pattern could result in legal proceedings against you.

4.3. Website Content

The website is provided on an “as is” and “as available” basis and we shall not be liable to you for your inability to use the service. No advice or information, whether oral or written, obtained by you via the website will create any warranty not expressly stated in these terms and conditions; and all warranties in respect of the website, the items supplied by us and any other services that we may provide through the website from time to time are excluded to the fullest extent permitted by law. This does not prejudice your statutory rights.

4.4. Amendment of sites and services

We reserve the right to amend the website and the items and services that we offer to you via the website without notice to you from time to time.

4.5. External links

We may provide links to other websites or resources from time to time. These links are provided for your convenience. We do not endorse the contents of those websites, are not responsible for the availability of these websites and will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.

5. Handle with Care

Heads Up hangers are made from laser cut acrylic plastic and should be handled with care. Abrubt bending or ‘over’ flexing the product may result in the acrylic fracturing or breaking. Any such breakages render the hanger potentially dangerous from sharp edges. Broken or damaged hangers should be disposed of immediately. Any damage to persons or property caused by broken hangers is the responsibility of the user.

5.1. Normal use

Heads Up hangers are only designed to with hold the weight of one normal item of clothing. The use of heavy and / or heavy leather garments should be avoided to reduce the possibility of breaking or fracturing.

6. General

These terms and conditions constitute the entire agreement in respect of the use of the website and the items and services offered via the website. We may vary these terms and conditions from time to time without notice and you should therefore check them each time you intend to use the website.

If any of these terms and conditions is found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.

These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts.

7. Heads Up Exclusive Patent and Trademark

Heads Up transparent clothes hangers are exclusively designed and owned by Heads Up UK & USA, any copying, duplication or passing off the design, or any part of the design could result in legal proceedings being issued to any company, corporation or persons infringing the Heads Up hanger design.